Frequently Asked Questions

Your confidence and satisfaction are at the heart of everything we do. We're committed to delivering products of unparalleled quality that inspire your self-expression and leave you feeling truly amazing.

We've compiled answers to your most common questions to ensure your journey with our premium hair extensions is seamless and truly transformative.

Choosing Your Perfect Transformation

The perfect choice depends on your lifestyle, desired outcome (volume, length, or both), and natural hair type.

Temporary Extensions

These styles offer instant transformation and flexible wear, easily applied and removed at home.

  • Clip-Ins: Designed for quick, effortless DIY application. They feature pressure-sensitive clips that securely attach to your natural hair, offering instant volume and length perfect for events or daily style changes.
  • Ponytails: These extensions provide an instant, elegant up-style transformation. Designed with a unique clip and Velcro system for easy application, they deliver voluminous and sophisticated looks in moments.
  • Halos: Featuring an invisible wire that sits comfortably on your head, Halos offer seamless length and volume that blend flawlessly with your natural hair, providing an incredibly easy and damage-free application.
  • Fringes: Instantly transform your look with a new fringe or bangs. These clip-in pieces easily attach to your hair, allowing for a quick style change without a commitment to a cut.
  • Scrunchies: These elastic-based extensions add instant volume and fullness to your ponytails or buns, perfect for a quick, effortless boost of glamour.

Semi-Permanent Extensions (Professional Salon Application)

These methods offer a consistent, seamless look that lasts for weeks or
months, requiring professional application and maintenance.

  • Tape-Ins: Applied by a professional stylist using medical-grade adhesive tapes that sandwich thin sections of your natural hair. They lie incredibly flat, offering a seamless, comfortable, and natural-looking solution for sustained length and volume.
  • Wefts: Longer strips of hair professionally applied using various methods like sew-in, micro-bead, or bonding. They offer significant volume and length for longer-term wear, customisable to your desired density.
  • U-Tips: Also known as Nail Tips, these extensions feature a pre-bonded keratin tip shaped like a 'U' (or fingernail). Applied by a professional using heat (fusion method), the keratin bond is melted and rolled around small sections of your natural hair for a durable and natural-looking attachment.
  • I-Tips: Also known as Stick Tips, these extensions have a pre-bonded keratin tip shaped like an 'I'. Applied by a professional using a micro-ring or bead (cold fusion method), the tip is threaded through the bead with natural hair and clamped securely, offering a gentle and reusable application without heat or glue.
  • Bundle Hair: Typically refers to high-quality hair sold in wefts by weight (e.g., 100g per bundle). These are professionally installed using methods like sew-ins, micro-linking, or bonding, offering immense versatility in creating custom density and length for a robust, long-lasting transformation.

Choosing the right length is crucial for achieving your desired look. To determine the ideal length, measure from the top of your ear or the nape of your neck down to where you'd like your extensions to fall. Keep in mind:

  • 16-inch: Typically reaches around shoulder blade level, perfect for adding subtle fullness or a touch of length.
  • 18-inch: Often reaches past your shoulders to mid-back, ideal for natural length or subtle volume.
  • 20-inch: Can reach your mid-back or waist, creating a noticeable increase in length and volume.
  • 22-inch: Extends to your lower back, offering significant length for a luxurious, flowing appearance.
  • 24-inch: Provides dramatic length, usually reaching your lower back or hip, for a truly statement look.

Visualise the length on your body to ensure it aligns with your transformation goals.

Achieving a seamless blend is paramount. We recommend:

  • Viewing our comprehensive colour chart and product images on multiple devices (including your mobile phone) and observing the shades in varied natural lighting conditions.
  • Always matching the extension colour to the mid-lengths and ends of your own hair, as this is where they will seamlessly blend.
  • Remember: Our 30-day Change of Mind Policy allows for returns if the colour isn't quite right, provided the item is in its original, unused, and pristine condition.

Absolutely! We offer solutions specifically designed to be gentle on all hair types.

  • Clip-Ins and Ponytails are excellent temporary choices for fine hair, causing no damage when applied correctly.
  • Our Tape-In extensions are lightweight and designed to distribute weight evenly, minimising stress on natural strands when professionally applied and maintained. When professionally applied (for semi-permanent options) and cared for as instructed, Amazing Hair extensions will not damage your natural hair.
    We prioritise your hair's health.

For a standard full head, we recommend using two packets of Amazing Hair tape extensions. However, if you have thicker or shorter hair and are aiming to achieve a significantly longer look, we suggest using three packets of hair for optimal results.

Understanding Amazing Hair Quality & Types

Amazing Hair is committed to excellence. Our extensions are crafted from:

  • Remy Human Hair: The highest grade of human hair, known for its superior quality.
  • High-Quality Synthetic Hair (Vegan): A cruelty-free alternative offering specific styling capabilities and versatility. Each type undergoes rigorous quality checks for a luxurious, natural look and feel.

Remy Human Hair is the gold standard in the extension industry. It means that the hair cuticles (the outermost layer of the hair strand) are kept intact and all run in the same direction, from root to tip. This meticulous alignment:

  • Significantly minimises tangling and matting.
  • Ensures a natural, silky smooth texture and lustre.
  • Allows the hair to behave just like your own, providing unparalleled quality and longevity.

Your choice depends on your priorities:

  • Remy/Premium Human Hair: For ultimate natural look and feel, unparalleled versatility in styling (can be heat styled and washed), and superior longevity.

An investment in enduring beauty.

  • High-Quality Synthetic (Vegan) Hair: Opt for an ethical, vegan-friendly option, or specific pre-styled looks. It's often more budget-friendly and requires less styling effort, but generally has shorter lifespan.

Application & Styling

Absolutely! Our Remy Human Hair extensions can be styled with heat tools (curlers, straighteners, blow dryers) just like your natural hair.

  • Always apply Amazing Hair Serum OR a high-quality heat protector before using hot tools. Maximum temperature should not exceed 185 degrees.
  • For our High-Quality Synthetic Hair, please refer to the specific product details, as heat suitability varies.
  • For even more styling inspiration and how-to guides, visit our Instagram page and YouTube channel!

Care & Maintenance

To preserve luxurious quality:

  • Gently detangle with your Amazing Hair Biodegradable Brush before washing.
  • Wash gently in lukewarm water using Amazing Hair Shampoo, moving from root to tip.
  • Follow with Amazing Hair Conditioner, mid-lengths and ends. For deep treatment, use the Amazing Hair Mask (not suitable for the Synthetic/Vegan range).
  • Rinse thoroughly, gently squeeze excess water with a towel.
  • Apply Amazing Hair Serum to protect and nourish before drying.
  • Avoid scrubbing or tangling. Full instructions are in our detailed Care Guide.

We highly recommend using the entire Amazing Hair care range, specifically formulated to protect and prolong your extensions' life:

  • Amazing Hair Naturals Shampoo & Conditioner
  • Amazing Hair Naturals Mask
  • Amazing Hair Naturals Serum
  • Amazing Hair Biodegradable Brush

These products provide optimal nourishment and maintain integrity.

Wash your extensions only when
necessary – typically after 10 wears or when product build-up is noticeable.
Over-washing can reduce their lifespan.

  • Temporary Extensions: Always remove Clip-In extensions and Ponytails before sleeping to prevent tangling, matting, and stress.
  • Semi-Permanent Extensions: You can sleep in Tape-Ins and Wefts. To prevent tangling, gently brush your hair before bed and tie it into a loose braid or low ponytail. Sleeping on a silk pillowcase can also help.

Proper storage is crucial. When not in use, ensure extensions are clean and dry. Store them in a cool, dry place, ideally in original packaging or hanging, to prevent tangling and maintain shape.

The short answer is no - temporary extensions should be removed prior to swimming.

We advise against swimming with your extensions in, especially in chlorinated or salt water, as this can severely dry out, discolour, and damage the hair. If you must swim, apply a leave-in conditioner, braid hair tightly, and thoroughly wash and condition immediately afterwards.

Regular, gentle care is key:

  • Always detangle with your Amazing Hair Biodegradable Brush from the ends upwards.
  • Use our recommended Amazing Hair care products for optimal hydration.
  • Avoid sleeping with Clip-Ins/Ponytails in, and braid Tape-Ins/Wefts loosely overnight.
  • Minimise excessive heat styling. A small amount of shedding is normal, similar to natural hair.

Colouring Your Amazing Hair Extensions

Our human hair extensions are made from 100% human hair and have already undergone a professional colouring service.

  • Lightening: Hair extensions should never be lightened with bleach or any lightening products. This will result in irreparable damage and compromise the integrity of the hair.
  • Darkening: While we don't suggest lightening, you may darken your human hair extensions by up to two shades. We strongly recommend having this done by a qualified hair professional experienced in colouring extensions, and always perform a strand test first.
  • Warranty: Please be aware that any colouring service, including darkening, performed on Amazing Hair extensions voids your product warranty.

Synthetic
Hair:
Please note that synthetic hair extensions cannot be coloured or dyed in any way.

We cannot guarantee the results of any chemical processing performed on our human hair extensions once they have been purchased.

To preserve luxurious quality:

  • Gently detangle with your Amazing Hair Biodegradable Brush before washing.
  • Wash gently in lukewarm water using Amazing Hair Shampoo, moving from root to tip.
  • Follow with Amazing Hair Conditioner, mid-lengths and ends. For deep treatment, use the Amazing Hair Mask (not suitable for the Synthetic/Vegan range).
  • Rinse thoroughly, gently squeeze excess water with a towel.
  • Apply Amazing Hair Serum to protect and nourish before drying.
  • Avoid scrubbing or tangling. Full instructions are in our detailed Care Guide.

We highly recommend using the entire Amazing Hair care range, specifically formulated to protect and prolong your extensions' life:

  • Amazing Hair Naturals Shampoo & Conditioner
  • Amazing Hair Naturals Mask
  • Amazing Hair Naturals Serum
  • Amazing Hair Biodegradable Brush

These products provide optimal nourishment and maintain integrity.

Wash your extensions only when
necessary – typically after 10 wears or when product build-up is noticeable.
Over-washing can reduce their lifespan.

  • Temporary Extensions: Always remove Clip-In extensions and Ponytails before sleeping to prevent tangling, matting, and stress.
  • Semi-Permanent Extensions: You can sleep in Tape-Ins and Wefts. To prevent tangling, gently brush your hair before bed and tie it into a loose braid or low ponytail. Sleeping on a silk pillowcase can also help.

Proper storage is crucial. When not in use, ensure extensions are clean and dry. Store them in a cool, dry place, ideally in original packaging or hanging, to prevent tangling and maintain shape.

The short answer is no - temporary extensions should be removed prior to swimming.

We advise against swimming with your extensions in, especially in chlorinated or salt water, as this can severely dry out, discolour, and damage the hair. If you must swim, apply a leave-in conditioner, braid hair tightly, and thoroughly wash and condition immediately afterwards.

Regular, gentle care is key:

  • Always detangle with your Amazing Hair Biodegradable Brush from the ends upwards.
  • Use our recommended Amazing Hair care products for optimal hydration.
  • Avoid sleeping with Clip-Ins/Ponytails in, and braid Tape-Ins/Wefts loosely overnight.
  • Minimise excessive heat styling. A small amount of shedding is normal, similar to natural hair.

Ordering & Delivery

Yes, absolutely. Your satisfaction is our priority. We offer a 30-day Change of Mind Policy for returns or exchanges.

  • Please ensure the item is in its original, unused condition. For full details, please refer to our comprehensive Returns Policy.
  • Dispatch: All orders placed before 1 PM AEST on a business day will be dispatched on the same business day. Orders placed after 1 PM AEST or on weekends/public holidays will be dispatched on the next business day.
  • Australian & New Zealand Orders: Expect delivery within 1–5 business days (AU metro) and 3-10 business days (regional AU & NZ).
  • International Orders: Typically arrive within 7–14 business days. Delivery times may vary based on your location and local courier services.
  • Australia & New Zealand: Enjoy free standard shipping on all orders over $150 AUD. For orders under $150 AUD, a flat rate of $10 AUD applies.
  • International Orders: Receive free standard international shipping for orders over $250 AUD. For orders under $250 AUD, a flat rate of $30 AUD applies.

Yes, Amazing Hair is delighted to ship our premium products to anywhere in the world! Be aware that some products may not be sent internationally due to regulations.

  • Important: Any customs duties, taxes, or import fees incurred once your order leaves Australia are the sole responsibility of the buyer. We recommend checking with your local customs office for potential fees before placing your order.
  • If you provide Authority To Leave (ATL), your parcel may be left unattended. Amazing Hair cannot be responsible for any loss or theft after delivery under an ATL instruction.

Our Commitment to You

  • Our commitment to Excellence drives everything we do. We provide 100% ethically sourced, premium Remy Human Hair and High-Quality Synthetic Hair, meticulously crafted for consistent excellence.
  • Sustainability is a core value. We are dedicated to environmentally conscious practices and responsible sourcing, ensuring beauty without compromise.

Our dedication to Integrity and Sustainability extends to every aspect of our operations.

  • Ethical Sourcing: We are committed to 100% ethically sourcing all our human hair. This means ensuring fair practices, respecting human rights, and preventing exploitation throughout our supply chain.
  • Biodegradable Packaging: As part of our commitment to reducing environmental impact, we actively incorporate biodegradable packaging solutions for our products wherever possible. This initiative reflects our dedication to environmentally conscious practices, ensuring our beauty doesn't cost the planet.

Still have more questions?

Email Us:
For all general inquiries, order support, and product questions, email us at:
sales@amazinghair.com.au


We aim to respond to all emails within 24-48 business hours.

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