Privacy policy

Amazing Hair Privacy Policy

Last updated: July 2, 2025

Amazing Hair operates this store and website, including all related information, content, features, tools, products, and services (the "Services"). We provide these Services to you, our customer, through the Shopify platform. This Privacy Policy outlines how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us.

In case of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall govern the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understand our practices regarding the collection, use, and disclosure of your information as described herein.

1. Personal Information We Collect or Process

"Personal information" refers to information that identifies or can reasonably be linked to you or another person. It excludes information collected anonymously or de-identified. We may collect or process the following categories of personal information, including inferences drawn from it, depending on your interaction with the Services, your location, and applicable law:

  •  Contact Details: Name, address, billing address, shipping address, phone number, and email address.
  •  Financial Information: Credit card, debit card, and financial account numbers, payment card information, transaction details, form of payment, payment confirmation, and other payment details.
  •  Account Information: Your username, password, security questions, preferences, and settings.
  •  Transaction Information: Details of items viewed, cart contents, Wishlist items, purchases, returns, exchanges, cancellations, and past transactions.
  •  Communications: Information exchanged when you communicate with us, such as customer support inquiries.
  •  Device Information: Data about your device, browser, network connection, IP address, and other unique identifiers.
  •  Usage Information: Details regarding your interaction with and navigation of the Services.

2. Personal Information Sources

We may collect personal information from the following sources:

  •  Directly From You: When you create an account, use the Services, communicate with us, or otherwise provide us with your information.
  •  Automatically Through the Services: From your device when you use our products or services, visit our websites, and through the use of cookies and similar technologies.
  •  From Our Service Providers: When they collect or process your personal information on our behalf (e.g., IT management, payment processing).
  •  From Our Partners or Other Third Parties.

3. How We Use Your Personal Information

Depending on your interaction with us or the Services used, we may use personal information for the following purposes:

  •  Provide, Tailor, and Improve Services: To deliver the Services, including performing our contract, processing payments and orders, managing returns/exchanges, maintaining your account, remembering preferences, sending notifications, enabling reviews, and creating a customized shopping experience (e.g., product recommendations). This includes tailoring and improving the Services.
  •  Marketing and Advertising: For promotional purposes, such as sending marketing communications via email, text, or postal mail, and displaying online advertisements based on your activity and past purchases.
  •  Security and Fraud Prevention: To authenticate your account, ensure secure payments, detect/investigate fraudulent or malicious activity, protect public safety, and secure our services. You are responsible for keeping account credentials safe; do not share your username, password, or access details.
  •  Communicating with You: To provide customer support, respond to inquiries, deliver effective services, and maintain our business relationship.
  •  Legal Reasons: To comply with applicable law or legal process (including law enforcement requests), investigate litigation, enforce terms or policies, and protect our rights or the rights of others.

4. How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate purposes under specific circumstances:

  •  Service Providers: With Shopify, vendors, and other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfilment, and shipping).
  • Business & Marketing Partners: To provide marketing services and advertise to you. Shopify, for example, supports personalized advertising with third-party services based on your online activity with various merchants. These partners use your information according to their own privacy notices. Depending on your residence, you may have a right to direct us not to share information for targeted advertising.
  •  Your Direction/Consent: When you request or consent to disclosure of information to third parties (e.g., for product shipping, social media widgets, login integrations).
  •  Corporate Group: With our affiliates or within our corporate group.
  •  Legal & Business Obligations: In connection with business transactions (e.g., merger, bankruptcy), to comply with legal obligations (e.g., subpoenas), enforce terms/policies, and protect the Services or our rights.

5. Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve them for you. Information you submit will be shared with Shopify and third parties (potentially in other countries) to facilitate and improve the Services. Additionally, we use Shopify enhanced features that incorporate data from your interactions with our store, other merchants, and Shopify. For these features, Shopify processes your personal information and is responsible for addressing your rights requests regarding its use for these purposes. To learn more about Shopify's data practices and your rights, visit the

Shopify Consumer Privacy Policy. Depending on your location, you may exercise certain rights regarding your personal information through the

Shopify Privacy Portal.

6. Third-Party Websites and Links

The Services may include links to third-party websites or online platforms. We advise reviewing their privacy and security policies and terms. We do not guarantee or take responsibility for the privacy or security of such sites, including the accuracy or reliability of their information. Information shared on public or semi-public venues (including social media) may be viewable by other users without limitation on its use by us or third parties. Our inclusion of such links does not imply endorsement, except as disclosed.

7. Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you are a parent or guardian whose child has provided us with personal information, please contact us below to request deletion. As of the Effective Date, we do not have actual knowledge that we "share" or "sell" personal information of individuals under 16 years of age (as defined by applicable law).

8. Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and "perfect security" cannot be guaranteed. Information sent to us may not be secure in transit; we recommend not using unsecure channels for sensitive or confidential information.

We retain your personal information based on factors such as account maintenance, service provision, legal obligations, dispute resolution, or contract/policy enforcement.

9. Your Rights and Choices

Depending on your place of residence, you may have some or all of the rights listed below regarding your personal information. These rights are not absolute, may apply only in certain circumstances, and requests may be declined as permitted by law.

  •  Right to Access / Know: You may request access to personal information we hold about you.
  •  Right to Delete: You may request deletion of personal information we maintain about you.
  •  Right to Correct: You may request correction of inaccurate personal information we maintain about you.
  •  Right of Portability: You may request a copy of your personal information and its transfer to a third party, with certain exceptions.
  • Managing Communication Preferences: You may opt out of promotional emails via the unsubscribe option. Non-promotional emails (e.g., about your account/orders) may still be sent.

You may exercise these rights as indicated on the Services or by contacting us using the details below. For rights related to data processed by Shopify, visit

https://privacy.shopify.com/en. We will not discriminate against you for exercising these rights. Identity verification may be required. You may designate an authorized agent, requiring proof of authorization and potentially direct identity verification. We will respond in a timely manner as required by law.

10. Complaints

If you have complaints about how we process your personal information, please contact us using the details below. Depending on your location, you may appeal our decision or lodge a complaint with your local data protection authority.

11. International Transfers

We may transfer, store, and process your personal information outside your country of residence. For transfers outside the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms (e.g., European Commission's Standard Contractual Clauses, UK equivalents), unless the destination country provides adequate protection.

12. Changes to This Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in practices or for operational, legal, or regulatory reasons. The revised policy will be posted on this website, and the "Last updated" date will be updated, with notice provided as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please call or email us at sales@amazinghair.com.au or contact us at Unit 38/22-30 Wallace Avenue, Point Cook, VIC, 3030, AU.